FAQ

MY SUBSCRIPTION

  • Moving House

    Call us on 1300 131 224 Monday to Saturday between 7.30am and 5.00 pm

    Contact us by email: abonnement@canalsat-australie.com

  • Update your bank details

    To update your bank details, please contact us on 1300 131 224 or simply click here download your subscriber details form. Once filled with your new banking details and signed please return the form via fax or mail. Important as we will debit your newly updated account a month after the initial update, we request that you forecast one last payment from your old account before closing it.

  • Change my subscription

    To discuss your subscription, please call us on 1300 131 224 Monday to Saturday between 7.30am and 5.00 pm

  • I would like to renew my LES OFFRES CANAL+ subscription

    Direct Debit

    A month prior to the expiry date of your contract, your contract will be renewed automatically unless advise otherwise by you in written

    Upfront Payment

    We will send you a renewal subscription form one month prior to the expiry date of your contract to be returned at your earliest convenience and before your contract expires. Otherwise you may lose your pictures. Alternatively, we can provide another form by just contacting us.

  • My decoder has been stolen

    We recommend that you contact LES OFFRES CANAL+ and report the stolen decoder right away. Upon reception of the payment for the value of the decoder, we can either collect the decoder from our office or have it delivered to your house. We will also generate a Tax Invoice that can be forwarded to your home and content insurance provider.

  • I’m moving overseas

    When moving overseas, you will need to contact us a month prior the expiry date of your contract. You will need to provide by mail, fax or email at abonnement@canalsat-australie.com the following: airfare itinerary and ticket, job relocation letter from your company. Upon confirmation of LES OFFRES CANAL+ we will request that you return the equipment to our office or send it by mail.

  • I would like to know more about LES OFFRES CANAL+ channels, radios & services

    For more information about our products and services, please contact us on 1300 131 224 Monday to Saturday between 7.30am and 5.00 pm.

    You can also send us your details through our online subscription enquiry form. Upon reception we will endeavour to contact you and answer any queries you may have.

  • How to search my preferred programs

    To search your favourite TV programs, go to TV GUIDE menu. Once on the TV GUIDE page, select Australie and your state then click on Envoyer. To access our CANAL + CALEDONIE TV GUIDE click on VALIDER and start browsing.

    You can also access view our On screen TV GUIDE by pressing PROGR then OK from your remote control.

  • I’m relocating and need to reinstall my LBF system at a new address

    You can either contact LES OFFRES CANAL+ on 1300 131 224 or contact your local LES OFFRES CANAL+ installer to organise your system relocation. Transfer costs will apply and will need to be paid directly to the installer.

TROUBLESHOOTING & TECH HELP

  • Back from holiday, my system is not working. I didn’t request to stop my subscription. I have checked all the cords everything seems to be working...

    If there is no interaction between the remote and decoder for a long period of time, your system may deactivate itself.

    To resolve this issue, you need to press the PERSO button from your remote control and press 6. A date will appear stating whether your subscription has expired or not. In both cases, please call our office on 1300 131 224 Monday to Saturday between 7.30am and 5.00 pm and ask for your card to be reactivated.

  • I’m going back to France. Can I keep the equipment?

    You must return the equipment to our office or to one of your local agent. If you paid a security deposit at the time of your subscription, we will reimburse it within 2 weeks.

  • Create or modify my Parental Control code

    Parental control lets you create a 4 digit password by blocking channels and viewing restrictions based on classifications. There is no time limit to keep your PIN active. You can also modify your pin at any time. 

    Press PERSO then 3 then 1. Enter 4 digits from your choice to create your PIN. If you wish to modify your PIN, you will need to identify yourself with current PIN then follow the prompt to update your PIN.

    You can validate each step along the way by pressing OK or cancel by pressing A. Once your PIN has been created you can start blocking the channels of your choices.

    In case you have forgotten your PIN, you can contact us on 130 131 224 and we will reset your PIN for you. Please make sure you have your subscriber number to do so.

  • How do I record a program classified category V?

    Adults Only and R rated programming automatically require PIN access.

    To record Adults Only and R rated programs between 12.00 am and 5.00 am, you will need to provide your PIN when requested. None Adults Only and R rated programs between 12.00 am and 5.00 will not be subject to PIN requirement. 

    Recording of a Category 5 programs from your EPG will not unlock the channel either. If you are able to record without a PIN this means the channel is available for viewing by anyone.

    Solution

    Following these easy steps, here’s how to record Category V programs

    1. Press PERSO on your remote
    2. Press 1
    3. Enter your PIN
    4. Press 1 to record your programs
    5. Press OK confirm your recording(s)

  • My remote control does not work. Can I have another one?

    Your remote control is faulty. You are entitled to receive free of charge ONE (1) remote control per year.

    You will need to return the faulty equipment to our office or local agent by mail or in person Monday to Friday between 9.00 am and 5.00 pm

    If you need more than one remote per year extra cost may apply. $27.50 per remote GST Included

  • I have a black screen and cannot view my french programs. What can I do? Where can I return and exchange my faulty equipment?

    Contact LES OFFRES CANAL+ or your local agent so we can test your system over the phone or exchange it if faulty.

    Troubleshooting your system in case or black screen or faulty equipment:

    • Change channel and return to initial channel
    • Check that your account is still active (Press on PERSO from your remote control then press 8) If your account If your account is not up to date, leave your decoder switch on for about 30 minutes
    • Press the standby button on your remote then switch it back on
    • Turn off your decoder (press the Marche/Arret button) then turn it back on
    • Check that all cords are plugged in properly. Carefully unplug and reconnect each cable between your TV set, decoder and other devices connected to your TV
    • Check if your dish is properly aligned (Press PERSO, 5 and 3). If the graph is orange or red in colour. Please call on Technical Support 1300 131 224

  • I’m a LES OFFRES CANAL+ subscriber. When it rains, I’m experiencing reception difficulties. Do I have to return my equipment?

    When the weather is overcast or rainy it may affect your satellite reception. Weather pending big storms and thick clouds layer may affect your reception.

    This problem can occur in two cases:

    • Bad weather in your area
    • Bad in weather in Los Angeles where the signal is uplink to our satellite

    A dish not properly aligned can also cause bad reception. Call 1300 131 224 (Technical Support)if necessary.

    You can check if your dish is properly aligned by:

    • Pressing PERSO on your remote, 5 and 3
    • Check that the graph is between 3 and 4

    If your dish alignment is fine and the weather is sunny with blue skies. Then you can assess that the reception issue comes from clouds interference.

    Otherwise, if your dish is not properly aligned, you can contact your local agent to re aligned your dish.

  • I need Body Corporate approval to install a dish and subscribe to LES OFFRES CANAL+.

    You can download templates mentioned below. Fill the templates with your details and forward them to your Body Corporate or Real Estate for approval. Upon reception of your Body Corporate or Real Estate confirmation and signed document, we can then organise the dish installation.

    Note that if you decide to install without Body Corporate or Real Estate approval, you may be liable to remove the dish at your own costs. LES OFFRES CANAL+ cannot be held accountable for dish removal and fees involved in this case.

  • You are experiencing technical issues?

    Please contact our Technical Support Hotline on 1300 131 224. Alternatively, you can send us an email at info@canalsat-australie.com. A LES OFFRES CANAL+ team member will contact you shortly to assist you.

  • I purchased a new LCD or PLASMA screen TV, how can I adjust my new TV set picture format?

    To adjust LES OFFRES CANAL+ picture format to your recently purchased LCD or PLASMA screen TV, from your remote press 

    • PERSO, then 5 and 3
    • Select the desired picture format with the following options: 4/3 or 16/9

  • Following recent Day Light Savings changes, how can I change the time according to my region?

    WINTER TIME: From your remote control press MENU, 5 the 5 again. Select AUSTRALIE. Press OK to confirm and SORTIE to exit.

    SUMMER TIME: From your remote control press MENU, 5 the 5 again. Select NOUVELLE CALEDONIE. Press OK to confirm and SORTIE to exit.

PROGRAMS

  • How can I set my favorites channels?

    From your remote control, Press PERSO then 2. From the channels listing, press OK to select your favourite channels. Once your selection is completed, press SORTIE. To activate your favourite channels option, press the PREFER button. A white cross will then appear on your TV screen. To deactivate this option, simply press PREFER on your remote. A red cross will appear on your screen.

  • How can I find the opening and closing times from each of the channels?

    Please refer to your Welcome Pack. Alternatively, you can contact us either by calling our 1300 131 224 number or send us an email at info@canalsat-australie.com.

  • How do I search for a particular program from my TV?

    With the help of your remote control, press GUIDE then RECHERCHER then press on OK. Narrow your search using the following options (GENRE, CHAINE, JOUR and HORIARE). Once finished with your selection press VALIDER then OK to generate the result page.

  • Can I change my channels numbering?

    Yes you can. To do so, just follow these easy steps:

    • Press MENU from your remote control
    • Press 5
    • Press 2
    • Press 2 again
    • Scroll down to highlight the channel you wish to move
    • Highlight the second channel you wish to move

    Choose from the following options:

    1. Move the first channel selected just in front of the second channel selected
    2. Move the first channel selected just after the second channel selected
    3. Swap channels

Vous avez une question ? Nous pouvons vous aider.

CONTACTEZ-NOUS